Cannot open the workspace
- Check the browser address or the Gateway your administrator supplied.
- Retry sign-in with the account assigned to that workspace.
- If you see an access error, ask the administrator to review your role.
A session is waiting
Open the session with a needs-you mark and read the pending request. Give the requested answer or approve the exact action if you intend to allow it. Do not start a duplicate session just because the first is waiting.
A device is unavailable
Check its internet connection and status in Devices. An offline Mac or iPhone cannot complete device actions. If pairing fails, confirm the Gateway address and use a fresh setup code.
A model or tool is unavailable
Open Usage and check the connected account's limits. Confirm the tool is enabled for your workspace. If the option remains missing, ask an administrator to review access rather than sharing a sign-in.